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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first step you should take is to click the Help button, which is visible on each page. A popup will open. It includes thorough information about all the operations that you can perform on that particular page. Each context menu opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a wide range of instructional videos clarifying how to work with our hosting Control Panel. They're meant for those of you who want to see how things are being done rather than just reading articles. Thus, anyone can quickly find their way around our Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the answer you are looking for, take a gaze at our extensive FAQ database, which covers questions asked by actual people and provides practical solutions. We constantly update our FAQ section with new articles in an attempt to encompass all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ database either, you can touch base with our fantastic team of technical support engineers available 24/7 and eager to assist you with any query. Each trouble ticket you open will be answered within 1 hour (the average trouble ticket response time is approximately 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 170223

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com